Travelers can now buy Mexicana flights, Tren Maya tickets, and rooms at Grupo Mundo Maya hotels in a single checkout on Visit México, the federal government's official tourism platform.
The Digital Transformation and Telecommunications Agency, known as ATDT, built the new e-commerce module with the federal Tourism Secretariat and announced it in a joint statement on August 5. Purchases run through the reservations section of visitmexico.com and are charged to Visa or Mastercard, the only card networks the statement mentions. Visit México has spent most of its existence as a promotional showcase. Selling tickets is new ground for the site.
For Tulum, the overlap is complete. Mexicana lands at Felipe Carrillo Puerto International Airport, the train stops in town, and two of the hotel group's seven properties operate in the municipality, one in Tulum proper and one at the airport. A visitor can now assemble a full trip, flight, train, and bed, without leaving a government website.
Tren Maya tickets in five states, six fare classes
The module sells the eight segments currently in operation, which link Chiapas, Tabasco, Campeche, Yucatán, and Quintana Roo through Palenque, Escárcega, Calkiní, Izamal, Cancún, Playa del Carmen, Tulum, and Bacalar.
Service comes in six categories. Premier, sold in national and international versions, offers a wider seat and aisle, USB and power outlets, an adjustable backrest and neck cushion, a footrest, and a larger tray. The Turista fare, also split into national and international pricing, includes a standard seat with USB ports, power outlets, a footrest, an adjustable neck cushion, and access to the onboard café.
Three tiers sit below them.
- Turista Local gives residents of the five Tren Maya states, including Quintana Roo, the same benefits as the regular Turista fare. To buy it, you need a Mexican voter credential or a valid passport for foreign nationals.
- Tarifa Especial applies to seniors, students, teachers, and travelers with reduced mobility, verified with an Inapam, student, or teacher credential.
- Tarifa Convenio covers active and retired military personnel and their dependents, plus employees of Issfam, Banjercito, Gafsacomm, the Tren Maya, Mexicana, and AIFA, against a work or beneficiary ID.
The statement describes each category in detail but publishes no fares.
Mexicana lands in Tulum and skips Cancún
The airline's side of the module covers 20 domestic destinations: Acapulco, Campeche, Chetumal, Chihuahua, Mexico City's Felipe Ángeles airport, Ciudad Victoria, Guadalajara, Hermosillo, Ixtepec, Ixtapa Zihuatanejo, León, Los Cabos, Mazatlán, Mérida, Monterrey, Palenque, Puerto Vallarta, Tijuana, Tulum, and Tuxtla Gutiérrez.
Read from Quintana Roo, the list has one notable absence. Within the state, Mexicana sells seats into Tulum and Chetumal, while Cancún, the region's dominant airport, does not appear at all. That sends the state carrier's domestic traffic through Felipe Carrillo Puerto International, a tailwind for a young airport still filling out its schedule.
Seven hotels, and the same owner behind every brand
On the lodging side, the platform books rooms directly at Grupo Mundo Maya properties in Nuevo Uxmal, Edzná, Tulum, Tulum Airport, Calakmul, Chichén Itzá, and Palenque, a chain built around archaeological destinations along the train's route.
All three brands belong to the state. Mexicana returned to the air in December 2023 under the Defense Ministry, Sedena, which also operates the Tren Maya and the Mundo Maya hotels through Gafsacomm, the military-run group behind the Felipe Ángeles airport. The fare chart reflects it: the Convenio discount is reserved for military families and for workers of the very companies the ministry controls.
The joint statement presents the module as a secure digital channel with no intermediaries, which in practice means the state selling its own inventory without online travel agencies in between. It credits the administration of President Claudia Sheinbaum with strengthening what it calls the democratization of tourism and digital inclusion, and the Tourism Secretariat has said it wants the international visitors who came for the 2026 World Cup to come back. The portal now gives it a direct place to sell them the trip.
What the announcement does not settle is the fine print. It publishes no prices, lists Visa and Mastercard as the only ways to pay, and never says whether fares on Visit México will match what Mexicana and the Tren Maya charge through their own channels. Anyone pricing a winter trip to Tulum now has one more tab to open before paying.
Would you book a flight, a train, and a hotel through one government website? Join the conversation and share your perspective with us on Instagram and Facebook at @thetulumtimes.