Aeromexico ends its Tulum flights at the close of September

Aeromexico Tulum flights end in September, leaving the airport without Mexico's flag carrier and without the two routes it has run to the Mexico City area since the terminal opened.

The departure surfaced as a schedule filing rather than an announcement. Flight schedules in the Cirium database, reviewed by the aviation site Cranky Flier on September 24, show the airline's Tulum service will be gone after September, following a filing made the previous weekend.

Anyone already booked has to act this week. Everyone else feels it from October 1, when the airport's domestic board drops to between two and four departures a day for the entire winter, and Tulum loses its direct link to Mexico City International, the country's busiest airport.

Aeromexico Tulum flights disappear from every month through August 2027

The Cirium schedule runs to August 2027. The airline appears nowhere in it. Flights that had been filed for later months were pulled, which is what separates this from the seasonal trimming the airport has absorbed before.

Until Wednesday, the service is still running. What remains of it connects Mexico City International to Tulum, with operations scheduled through September 30.

The airport has yet to catch up. Its own website still lists Aeromexico among the carriers serving the terminal, with routes to both Felipe Ángeles (NLU) and Mexico City International (MEX), alongside Viva Aerobus, Mexicana and Volaris. The airline's reservation systems also still return itineraries, subject to adjustments as the operating calendar advances.

Aeromexico has issued no press release confirming a permanent exit. What exists is the schedule and a customer policy, and both point the same way.

Refunds, rebooking, or a voucher

On September 14, the airline published a flexibility policy titled "Tulum TQO offer adjustment," aimed at passengers holding tickets to, from, or via Tulum. It sets out three ways through. Protection on another flight, a refund issued as an electronic document for the ticket's value, or a refund to the original form of payment.

Travelers booked past the end of the month should confirm which option applies to their fare rather than wait for the flight, since the flight will not be there.

Two daily flights in 2023, four a week by May

Aeromexico was in Tulum from the first day. When the airport opened in December 2023 as Felipe Carrillo Puerto, the airline began operating two daily flights from Mexico City International, then moved the operation to Felipe Ángeles.

The retreat after that was gradual enough to pass unnoticed. In October 2025, one of the two daily flights to Felipe Ángeles returned to Mexico City International. By May 2026 what remained at Felipe Ángeles had been cut to four flights a week. The new filing removes both routes at once.

Viva Aerobus, Mexicana and Volaris hold the rest

Domestic flights at Tulum peaked around December 2024 at just over 8 departures a day, according to Cirium figures compiled by Cranky Flier. Volaris had just added Guadalajara, Mexicana was operating ten flights a week with Boeing 737-800s, and Viva Aerobus was testing Mexico City, Guadalajara, Monterrey and Tijuana.

Every one of those has since been cut back. The same analysis puts Volaris at three to four flights a week, Mexicana at a single daily Embraer 195-E2, and Viva Aerobus without the Mexico City and Tijuana routes it dropped within months of launching them. Take Aeromexico out and the winter total lands between two and four domestic departures a day.

That is the board a resident flying to Mexico City for a medical appointment or an onward connection will be working with from Thursday. It is also the feeder that brings domestic visitors and connecting passengers into the hotels of southern Quintana Roo, a market Cancun serves with hundreds of daily flights.

The traffic numbers sit underneath all of it. Tulum handled 1.244 million passengers in 2025. Karim Goudiaby, chief executive of Iad Mexico, has projected around 700,000 for 2026, a single executive forecast rather than an official figure, and federal aviation figures published in May put first quarter international traffic 34 percent below the same months of 2025.

International carriers left first, one winter at a time

The domestic retreat followed an earlier international one. Avianca and Discover Airlines each lasted a single winter, Copa Airlines gave up after its first summer, and JetBlue went winter-only before ending Tulum service in March of this year. International flying peaked at about a dozen daily departures in January 2025.

Load factors are the reason given in the Cirium analysis. American's Charlotte flight sat at 80 percent for one month in summer; most services sat nearer 60 percent, and flights from the same airlines into Cancun rarely dropped below 90 percent in peak months. Delta, United, and American now each maintain one year-round US route, and the Canadian carriers return for winter and leave again in spring.

Sectur counted on 10 weekly frequencies from four foreign airlines

Two weeks before the filing, the federal government was presenting the opposite picture. On September 13, the tourism secretary, Josefina Rodríguez Zamora, announced that Tulum would gain seasonal winter service to Montreal, Toronto, Calgary, Quebec and Newark, operated by Air Canada, Air Transat, WestJet and United Airlines under the Tulum Renace strategy. Sectur counted seven connecting services and as many as 10 weekly frequencies, phased in from the last quarter of the year.

The dates are specific. Air Transat opens on October 25 from Montreal and Quebec, Air Canada starts Toronto the same day and Montreal on October 29, WestJet adds Toronto on October 31 and Calgary on October 29, and United flies Newark between December 17 and January 24 on Thursdays and Sundays.

The Newark figures are where the two accounts diverge. Sectur describes a route running for five weeks at two flights a week. The Cirium schedule, as read by Cranky Flier, shows three Newark flights around the holidays and nothing else. Neither party has reconciled the difference publicly.

Ten weekly frequencies in winter also answer a different need than the one Aeromexico covered. The Canadian and US services are seasonal; they end in April, and they carry foreign visitors. What leaves on September 30 is the year-round domestic trunk that connected Tulum to the rest of Mexico and to every onward flight arriving at Mexico City International.

The first seasonal arrival lands on October 25, three and a half weeks after the last Aeromexico departure. Whether any Mexican airline refiles Tulum in the meantime is a question the current schedule answers only through August 2027, and the answer there is none.

Does losing Aeromexico affect how you plan to fly to and from Tulum this winter? Join the conversation and share your perspective with us on Instagram and Facebook at @thetulumtimes.