IMOVEQROO Brings Vehicle Permits, Licenses, and Training Directly to Tulum Transport Workers

IMOVEQROO, the Quintana Roo state mobility institute, brought driver's license units and transport service modules to the Domo Doble Deportivo in Tulum, letting operators complete paperwork that usually requires a long trip to Chetumal. The event, called Jornada de Atención al Sector Transporte Movilidad Contigo, gathered state, municipal, and federal agencies in a single venue.

For a Tulum taxi driver, a concessionaire, or a cargo operator, most formal dealings with the state have meant traveling to the capital. IMOVEQROO says this was the first time it delivered the full package of services, paperwork, technical advice, training, and digital tools, directly in the municipality.

Paperwork that once meant a trip to the state capital

The practical argument for the event was distance. Routine procedures that transport workers handle at IMOVEQROO's central offices in Chetumal require several hours on the road each way. According to the institute, bringing those services to Tulum spares operators the cost of travel, meals, and lodging, and cuts the waiting times that come with a same-day round trip to the capital.

The jornada was inaugurated by IMOVEQROO director general Rafael Hernández Kotasek and Tulum municipal president Diego Castañón Trejo. They were joined by leaders of the municipality's main transport unions and organizations, including representatives from the taxi, intercity, and cargo sectors.

"Our commitment is to build mobility that is closer to people," Hernández Kotasek said. "Bringing services to the municipalities means reducing costs, simplifying procedures, and creating better conditions so that transporters, concessionaires, and operators can focus on offering higher quality and safer service to users."

Several agencies working under one roof

From early in the day, the Domo Doble Deportivo held specialized modules for concessions, permits, driver's licenses, and legal and administrative procedures, alongside two mobile units issuing licenses on site. Cases tied to sanctions and administrative disputes were also handled at the venue.

IMOVEQROO was not the only authority present. The federal Secretariat of Infrastructure, Communications, and Transport (SICT), the state tax administration SATQ, and the Secretariat of Government (SEGOB) set up their own points of attention, so that a single visit could resolve matters that normally involve more than one office.

A training course on vehicle inspection rules

Concessionaires and permit holders took a course titled "Trámites, servicios y verificación vehicular." The session walked operators through the administrative steps, the legal requirements, and the technical conditions their vehicles must meet to pass the state vehicle inspection, known as the revista vehicular.

That inspection determines whether a unit can legally stay in service. By explaining the criteria in advance, IMOVEQROO framed the course as a way to reduce the number of vehicles that fail the check and to keep public transport in the municipality within the current rules.

QR stickers and a citizen chatbot

Hernández Kotasek and Enrique Pérez, IMOVEQROO's delegate in Tulum, placed QR code stickers on public transport units. Scanning a sticker opens the institute's ChatBot de Atención Ciudadana, a phone-based channel where riders can look up information, file complaints, track reports, and get guidance on mobility matters.

The tool puts a direct line to the authority inside the vehicles themselves, which the institute presented as a way to shorten the gap between a rider's complaint and an official response.

A permanent IMOVEQROO office on the way in Tulum

During the visit, Hernández Kotasek toured the building that will house the future Delegación Tulum and reviewed construction progress. A permanent office would let IMOVEQROO offer these services year-round rather than through one-off events, expanding the institute's capacity to attend the region.

The state government presented the jornada as part of its policy of proximity to the transport sector under Governor Mara Lezama Espinosa, tied to the Nuevo Acuerdo por el Bienestar y Desarrollo de Quintana Roo. Whether the permanent delegation opens on schedule, and how many operators it can serve, will determine if the one-day model in Tulum becomes a standing service.

Would a permanent mobility office in Tulum change how you deal with permits and licenses, or is the trip to Chetumal still unavoidable for most transport workers? Join the conversation and share your perspective with us on Instagram and Facebook at @thetulumtimes.